Technology and Auto Loans: Why Some Lenders are Falling Behind in Customer Satisfaction
Online services, such as digital car loan applications, have the potential to save dealerships time and money while increasing customer satisfaction, so it seems like implementing them would be an... Read More
Putting some fun into the service customer experience
By: Tim Clay Sitting in the service department waiting room staring at the clock waiting for your vehicle to be repaired isn’t the most fun thing in the universe. It’s... Read More
53% of users who tweet at a brand expect a response within the hour
By: Joey Little Today’s consumers expect quick responses — whether they’re waiting in line at the grocery store, waiting to get food at a restaurant, or waiting for communication from... Read More
Why worry: Disrupting the disrupters
By: Mike Gorun The customer experience at your dealership is more important than ever before. With start-ups aiming to take away sales by luring customers with promises of a hassle-free buying... Read More
Surprise and delight EVERYONE, customer or not!
By: Mike Gorun What would you do if a customer was injured at your dealership and you were at fault? I don’t mean serious injury or anything like that. Perhaps just... Read More
Feedback is important – if interpreted correctly
By: Mike Gorun Customer feedback is important to any business’ growth. That’s why many send out customer satisfaction surveys and managers pay attention to that feedback. However, sometimes the feedback system... Read More