Put your customers at ease and sell more
Like it or not, according to reports, many people compare taking their car in for service to going to the dentist for a root canal—so you’re up against a very... Read More
How to stay irreplaceable at work
By: Chris Collins Truth is, no one is totally irreplaceable at work. But there are things you can do to stay ahead of the pack. We all know the basic... Read More
The top five ways to train your team
By: Chris Collins Right now the economy is great. People have money and people can spend, but it won’t last forever so it’s time to get to work. When people... Read More
Women in the service drive
By: Chris Collins The Auto Service Drive is male dominated, and the car industry hasn’t made enough of an effort to understand female customers, or recruit more female sales people... Read More
Gamification: Your hack to making happy, productive employees
By: Chris Collins Wouldn’t work be amazing if everyone did their job? Seriously, how many times have you asked your employees to do something only to turn around and realize... Read More
The Technician Tree: How to survive the service technician drought
By: Chris Collins It started a couple of years ago. Out of the blue, I got a call from an old friend of mine, who is the Service Manager at... Read More